OpenSRS
Status

OpenSRS Status - Incident History

COM/.NET SRS Production Environment Maintenance

12 Dec 2021 01:00


THIS IS A SCHEDULED EVENT Dec 12, 01:00 - 05:00 UTC

Aug 30, 20:01 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates


Externally Managed ccTLD Maintenance

28 Oct 2021 19:00


THIS IS A SCHEDULED EVENT Oct 28, 19:00 - 20:00 UTC

Sep 20, 20:44 UTC
Scheduled - During this scheduled system maintenance by our registry partners, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:

https://help.opensrs.com/hc/en-us/articles/206391417-Externally-managed-TLDs


Cluster A - Outbound Mail

28 Sep 2021 18:51


Sep 28, 18:51 UTC
Resolved - The issue has been resolved by a spam configuration change. There have been no further reports of the error “recipients do not exist”.

Incident Start Time: 09-28-2021 12:54:00
Incident End Time:09-28-2021 18:08:00
Total Duration:1 Hour and 14 minutes

Sep 28, 17:52 UTC
Investigating - We are currently experiencing a Class III incident that is impacting Hostedemail, (Inbound/Outbound Mail, Prod A). A subset of customers are experiencing issues with sending email with error “recipients do not exist”. Engineering team has been engaged and investigating the issue.


OpenSRS API Connection Errors

27 Sep 2021 18:48


Sep 27, 18:48 UTC
Resolved - We can confirm that services have been restored. This incident is now resolved.

Incident Start Time: 09-26-2021 20:38:15
Incident End Time: 09-27-2021 18:20:00
Total Duration: 21 hours, 42 minutes

Sep 27, 17:21 UTC
Identified - We have identified that this issue is related to domain lookups. We are continuing to investigate. Customers may experience issues with .UK renewals, registrations and transfers for the time being.

Sep 27, 16:26 UTC
Update - Engineering teams are still investigating the root cause of the issue still, we've implemented measures to allow orders to continue to pass. Some orders may still fail. Please retry when possible.

Sep 27, 14:49 UTC
Update - The Registry has confirmed there was no planned maintenance or ongoing issues. We have engaged our dev team for an investigation.

Sep 27, 14:33 UTC
Update - The Registry has engaged their technical teams for further investigation. we are awaiting a response from them. More details will be provided once we have them available.

Sep 27, 13:18 UTC
Update - We are continuing to investigate this issue.

Sep 27, 13:16 UTC
Update - We have reached out to the registry again and requested to investigate on their end. We will post updates once we have them available.

Sep 27, 13:04 UTC
Update - Please note that Registrations, renewals, transfers in and out would be impacted by this issue. We are still waiting to hear back from the registry.

Sep 27, 11:57 UTC
Update - The Engineering team has been engaged and we have also reached out to Nominet to further investigate this issue.

Sep 27, 11:00 UTC
Investigating - We are currently investigating intermittent errors when placing new registrations or renewal orders for .co.uk ccTLDs. We will add additional information once it is available.


OpenSRS Network Connection Errors

25 Sep 2021 03:22


Sep 25, 03:22 UTC
Resolved - The engineering team identified a high volume of abusive domain lookups. They have blocked the abusive traffic and all the services have recovered successfully.

Incident Start Time: 09-24-2021 20:20:00 UTC
Incident End Time: 09-25-2021 02:42:00 UTC
Total Duration: 6 hours 22 minutes

Sep 25, 01:23 UTC
Update - We have added additional worker nodes to the platform and the team continues to investigate the issue.

Sep 25, 00:10 UTC
Update - The engineering team continues to investigate the intermittent issues and will provide more updates shortly.

Sep 24, 23:08 UTC
Identified - The engineering team has identified the source of the excessive traffic and implemented measures to limit the impact on our platform.

Sep 24, 21:43 UTC
Update - The engineering team is still investigating this issue. Further updates will be provided once available.

Sep 24, 20:43 UTC
Investigating - We are currently investigating reports of connection drops in our infrastructure. We will provide updates as they come. Customers might experience intermittent delays and connection failures while accessing OpenSRS and HRS control panels. Some API connections may also be impacted.


OpenSRS Network Connection Errors

24 Sep 2021 18:52


Sep 24, 18:52 UTC
Resolved - The engineering teams have successfully restarted services. This incident is now closed.

Incident Start Time: 09-24-2021 13:23:00
Incident End Time:09-24-2021 17:58:00
Total Duration:4 Hours and 35 minutes

Sep 24, 17:25 UTC
Identified - Engineering is implementing changes to our network infrastructure to mitigate the situation.

Sep 24, 15:57 UTC
Update - Our engineering teams continue to work towards a solution for this incident.

Sep 24, 14:37 UTC
Update - We are still investigating the issue, please note that this may also impact API connections.

Sep 24, 13:57 UTC
Investigating - We are currently experiencing network connection errors. Our engineering team is investigating the issue.

This may impact the use of OpenSRS control panels and HRS environments.


Verisign (.tv, .cc, & .name) Registry maintenance

24 Sep 2021 01:00


Sep 24, 01:00 UTC
Completed - The scheduled maintenance has been completed.

Sep 23, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 30, 19:13 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart


.SE/.NU Registry

23 Sep 2021 00:00


Sep 23, 00:00 UTC
Completed - The scheduled maintenance has been completed.

Sep 22, 19:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 13, 20:17 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates


Nominet Registry Connections

21 Sep 2021 14:47


Sep 21, 14:47 UTC
Resolved - The Registry has resolved the issue and the services are fully restored.

Incident Start Time: 09-21-2021 12:04:00 UTC
Incident End Time: 09-21-2021 12:53:00 UTC
Total Duration: 49 mins

Sep 21, 14:37 UTC
Update - Our team is still looking into the cause and we'll continue to update you on our progress.

Sep 21, 13:37 UTC
Update - We've confirmed only the following TLDs are currently impacted:

abogado, garden, work, fashion, yoga, beer, casa, fishing, horse, miami, vodka, cooking, fit, law, rodeo, wedding

We will have more updates as they become available.

Sep 21, 13:25 UTC
Update - We are currently having connection issues with the Nominet registry. The registry might be experiencing a temporary outage or undergoing maintenance. Our team is investigating and will update as soon as we hear back from the registry.

This affects registrations, renewals, and management of Nominet domains. Existing domains will continue to resolve normally.

For a list of affected TLDs, please see: http://opensrs.help/chart

Sep 21, 13:22 UTC
Investigating - We are experiencing connection issues to the registry. We will provide an update shortly with additional information.


Sectigo SSL Certificate Validation Issue

21 Sep 2021 05:38


Sep 21, 05:38 UTC
Resolved - Our team has identified the issue and has deployed a fix to resolve the issue. Services should resume as normal.

Incident Start Time: 09-21-2021 00:00 AM UTC
Incident End Time: 09-21-2021 5:17 AM UTC
Incident Duration: 5 hours 17 minutes

Sep 21, 04:31 UTC
Update - Our engineering team is continuing to look into this issue.

Next Update: Within 60 minutes

Sep 21, 03:48 UTC
Update - Our team is aware of this issue and has reached out to Sectigo for an update.

Sep 21, 00:00 UTC
Investigating - We are experiencing degradation of service.

Users may be unable to authenticate/validate Sectigo/COMODO SSL certificates at this time


Phone System Issue

20 Sep 2021 15:26


Sep 20, 15:26 UTC
Resolved - Our phone system issue has been resolved.

Sep 20, 15:03 UTC
Investigating - We are currently experiencing an issue with our phone system. If you require immediate assistance please use our online chat at https://opensrs.com/


KNet Registry Connections

18 Sep 2021 20:31


Sep 18, 20:31 UTC
Resolved - All connections to the KNET registry have been restored and are operational.

We appreciate your patience during this time.

Incident Start Time: 09-18-2021 18:43:00 UTC
Incident End Time:09-18-2021 20:03:00 UTC
Total Duration:1 hour, 20 minutes

Sep 18, 19:14 UTC
Investigating - We are currently having connection issues with the KNet registry. The registry might be experiencing a temporary outage or undergoing maintenance. Our engineering team is investigating and will update as soon as we hear back from the registry.

This affects registrations, renewals, and management for KNet registration domains. Existing domains will continue to resolve normally.

For a list of affected TLDs, please see: http://opensrs.help/chart


Cluster A login issues

17 Sep 2021 17:08


Sep 17, 17:08 UTC
Resolved - We can confirm services are fully operational and stabilized completely. This incident is now resolved.

Incident Start Time: 09-17-2021 15:22:00
Incident Start Time:09-17-2021 16:36:00
Total Duration: 1 hour and 14 minutes

Sep 17, 16:49 UTC
Monitoring - We have initiated measures to restore service for our cluster A users, we will be continuing to monitor to ensure stability. As of now users should be able to log back into their webmail for use.

Sep 17, 16:19 UTC
Update - The engineering team is currently investigating the root cause of this incident. We will update as soon as we have more information.

Sep 17, 15:56 UTC
Investigating - We are currently investigating a login issue for a small set of customers on Cluster A (Webmail, POP, IMAP). Users on email cluster A are facing issues with login. The engineering team has been engaged and is currently investigating the cause of this issue.


.CA Registry Connection

17 Sep 2021 04:40


Sep 17, 04:40 UTC
Resolved - Registry Services for the .ca TLD are back to normal.

Sep 17, 03:47 UTC
Update - We are aware of a connection issue to the .ca registry. We have reached out to the registry for an update.

Sep 17, 03:26 UTC
Investigating - We are experiencing connection issues to the .ca registry.

There will be issues with registering, managing and updating .ca domains.


.ALSACE .BZH .CORSICA .PARIS Registry Connections

16 Sep 2021 13:47


Sep 16, 13:47 UTC
Resolved - All connections to Afnic TLDs have been restored after the Dev team successfully created and applied a password to authenticate our network connections to the registry.

Incident Start Time: 09-13-2021 5:04:00 UTC
Incident End Time: 09-16-2021 13:10:00 UTC
Total Duration:3 days 8 hours and 6 minutes

Sep 15, 16:41 UTC
Update - After the completion of the .Paris TLD maintenance, we are experiencing similar connectivity issues. Our Dev team is currently working with the registry in order to resolve the issue.

Sep 14, 20:36 UTC
Update - The registry is currently working with the new cert and have engaged their technical team to work towards a resolution.

We will continue to provide updates as they are available.

Sep 14, 14:07 UTC
Update - Our engineering team was able to discover an issue with a certificate. Our engineering team is currently working with the registry to update a new certificate to correct the connection issues. We will continue to provide updates as they are available.

Sep 14, 13:20 UTC
Update - We are experiencing connection issues that resemble a recent Afnic maintenance. We have reached out to the registry to inquire further and we are awaiting a response. We will provide further details as they become available.

Sep 14, 13:18 UTC
Update - .Museum TLD maintenance has been completed yet we are experiencing similar connectivity issues. We have reached out to the registry again and awaiting a response from them. Further details will be provided once we have them available.

Sep 14, 10:50 UTC
Update - We are still working with the registry regarding .ALSACE .BZH but have also noticed the new/renew orders for .corsica domains are also failing in the same way and have added this TLD to the list.

Sep 13, 20:28 UTC
Update - We are still encountering this issue after a password update. We have reached out to the registry again and await their response.

Sep 13, 15:37 UTC
Identified - The Registry has provided us with information on setting up a new password to establish the EPP connection. Our team is currently working on updating this. We will provide updates once work is finished to resolve the issue.

Sep 13, 13:05 UTC
Update - We are still investigating the connection failures with .alsace and .bzh Afnic TLDs. We have reached out to the registry and we will provide an update shortly with additional information.

Sep 13, 11:01 UTC
Update - We are still investigating the connection failures with Afnic regarding .alsace. We also noticed these same communication errors with .bzh as well.

Sep 13, 05:38 UTC
Investigating - We are experiencing connection issues to the Afnic registry regarding .alsace TLDs, new registrations and renewals for this TLD are currently failing. We will provide an update shortly with additional information.


CentralNic Registry

14 Sep 2021 14:00


Sep 14, 14:00 UTC
Completed - The scheduled maintenance has been completed.

Sep 14, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 13, 20:23 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart


.BE Registry

14 Sep 2021 07:00


Sep 14, 07:00 UTC
Completed - The scheduled maintenance has been completed.

Sep 14, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 7, 14:59 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates


.KIWI Registry Connections

9 Sep 2021 19:10


Sep 9, 19:10 UTC
Resolved - The maintenance activity has been completed and the services are fully restored.

Incident Start Time: 09-09-2021 15:05:00 UTC
Incident End Time: 09-09-2021 17:19:00 UTC
Total Duration:2 hours 14 minutes

Sep 9, 17:32 UTC
Identified - We have identified the connectivity issue which is due to the ongoing registry maintenance for .KIWI. There will be sporadic connection issues while the maintenance is occurring. The maintenance is planned to be completed in the next 2 hours "19:00 UTC"

Sep 9, 16:42 UTC
Update - Our team is still looking into the cause and we'll continue to update you on our progress.

Sep 9, 15:37 UTC
Investigating - We are currently experiencing connection issues with the .Kiwi registry. We have reached out to the registry to investigate further and will provide updates as soon as they are available.

This affects registrations, renewals, and management of .Kiwi domains. Existing domains will continue to resolve normally.


.SE/.NU Registry

8 Sep 2021 23:00


Sep 8, 23:00 UTC
Completed - The scheduled maintenance has been completed.

Sep 8, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jun 21, 13:21 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates


Cluster A POP Account Login Errors

8 Sep 2021 13:31


Sep 8, 13:31 UTC
Resolved - The POP3 access has been completely restored. If you are still experiencing issues, please don't hesitate to contact us!

Incident Start Time: 09-08-2021 09:35:00 UTC
Incident End Time: 09-08-2021 12:51:00 UTC
Total Duration: 3 hours, 16 minutes

Sep 8, 13:12 UTC
Identified - Our engineering team was able to isolate the issue to a subset of users. We have corrected the issue and we are now confirming POP3 connections remain consistent for the affected users.

Sep 8, 12:17 UTC
Update - The engineering team is currently investigating the root cause of this incident. No further issues have been reported by the customers.

Sep 8, 09:44 UTC
Investigating - We are currently investigating a login issue for a small set of customers on Cluster A specifically using POP access.
Some customers may receiving the following similar error;

“Log onto incoming mail server (POP3): Your e-mail server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -Err Internal server error.”

Webmail and IMAP are still working as a work around at this time. Our teams are investigating and we will update as soon as we have more information. Thank you for your patience.


.NL/Amsterdam Registry Outage

6 Sep 2021 15:12


Sep 6, 15:12 UTC
Resolved - We are no longer experiencing issues with connections to the registry. We will be closing this incident.

Incident Start Time: 09-06-2021 14:13:00
Incident End Time:09-06-2021 14:58:00
Total Duration: 45 minutes

Sep 6, 14:33 UTC
Update - We are currently experiencing connection issues with the .NL/Amsterdam registry. Our engineering team is investigating the issue.

This affects registrations, renewals, and management of .NL/Amsterdam domains. Existing domains will continue to resolve normally.

Sep 6, 14:32 UTC
Investigating - We are experiencing connection issues to the registry. We will provide an update shortly with additional information.


Cluster A: Email issues

6 Sep 2021 06:26


Sep 6, 06:26 UTC
Resolved - The identified issue has now been resolved, and mail services are operating as expected once more.

Incident Start Time: 09-06-2021 04:44:00 UTC
Incident End Time: 09-06-2021 05:30:00 UTC
Total Duration: 46 minutes

Sep 6, 05:27 UTC
Identified - We have now identified the issue preventing logins for this set of customer accounts, and taken steps to restore account access. We are working to resolve the underlying issue and will post updates as we do so.

Sep 6, 05:14 UTC
Investigating - We are currently investigating a login issue for a small set of customers on Cluster A. We will post updates on this as they are available.


.SG/SGNIC Registry Maintenance

5 Sep 2021 16:00


Sep 5, 16:00 UTC
Completed - The scheduled maintenance has been completed.

Sep 5, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 30, 19:10 UTC
Scheduled - During this scheduled system maintenance by the registry, the following services may be unavailable:

Availability Checks
Whois Services
Domain Purchases
Domain Renewals
Domain Updates

For a list of affected TLD's, please look the registry up in the following spreadsheet:
http://opensrs.help/chart


.DE Registry Connections

3 Sep 2021 15:07


Sep 3, 15:07 UTC
Resolved - This incident has been resolved.


Incident Start Time: 09-03-2021 14:01:00 UTC
Incident End Time:09-03-2021 14:43:00 UTC

Total Duration: 43 minutes

Sep 3, 14:33 UTC
Update - We are continuing to investigate this issue.

Sep 3, 14:32 UTC
Investigating - We are currently having connection issues with the .DE registry. The registry might be experiencing a temporary outage. Our engineering team is investigating and will update as soon as we hear back from the registry.

This affects registrations, renewals, and management of .DE domains. Existing domains will continue to resolve normally.

For a list of affected TLDs, please see: http://opensrs.help/chart


Planned maintenance - Hosted Email Cluster A

3 Sep 2021 06:00


Sep 3, 06:00 UTC
Completed - The scheduled maintenance has been completed.

Sep 3, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 1, 13:28 UTC
Scheduled - We will be undergoing planned system maintenance to improve service performance that may briefly affect email services on cluster A.

Users on cluster A may experience inbound mail delays of up to 15 minutes within the maintenance period.

1 (800) 371-6992
sc